Help
Questions, answered.
The things we are asked most often. If yours is not here, write to us — we answer every message.
Orders & payment
You will receive a confirmation email as soon as your order is placed. If it has not arrived within a few minutes, check your spam folder before getting in touch.
Write to us as soon as you can. If the parcel has not left us yet we will do our best to amend or cancel it; once it is on its way it will need to be handled as a return.
Yes. Checkout is encrypted and your card details are handled by our payment provider — they never reach us or our systems.
Fit & fabric
Most of what we make is cut relaxed and generous, so it sits easily rather than close to the body. If you are between sizes, the smaller size usually still gives you room.
Natural fibres first: wool and wool blends, cashmere, linen, cotton and silk. The composition of each piece is listed on its product page.
We cut in small runs and most colours are not repeated. If there is something specific you are waiting for, tell us and we will let you know if it returns.
Delivery, returns & care
Delivery options, costs and timings are shown at checkout before you pay, and set out in full on our shipping page.
Yes — the conditions and the window are set out in our returns and refunds policy. Pieces should come back unworn, with tags still attached.
Follow the care label sewn into the garment. As a rule, wool, cashmere and silk prefer gentle handling and drying flat, away from direct heat; linen and cotton relax with every wash.